You had this big task on your hand, ‘app development’ and when you reach the final destination, you must be knocked on your heels. I mean we all know it’s not a piece of cake and the process can drive you bananas. Though you have read a plethora of articles as to how to develop a mobile app rapidly or even without less knowledge of coding as we all know it’s easier said than done.
Well, mobile application development can be easy, submitting it to the app store can also be your cup of tea, but what then, the actual race starts then after. How to make your app stand out in the herds of 2.2 million apps in the Apple store and 2.8 million apps in the play store and of course don’t underestimate the new 1000 apps entering the app market on a daily basis. Now, what’s your game plan? How are you going to make your mobile app loved by users? The best way is to ask the users itself. Have you ever bought an outfit which was not proper in fitting and you have to alter it to make it perfect? Well, you have to do the similar thing with your mobile app.
Feedback After The App Goes Live
According to your perspective, what you have made is perfect. But, are you the actual user? No, right. To make your app user-friendly, you have to take feedback from the real user only. As a developer, your ultimate agenda would be to entail an unmatched user experience and feedback assists you to do so. Whether it is any new feature to add or any bug to fix or functionality to change, feedback acknowledges you of the same. Let’s stroll around to make you understand why is feedback an essential chunk for mobile app.
1) Don’t be mad when reviews are bad
Patience is something users are very short of when it comes to buggy apps. 79% of users will leave the app after using it just for once or twice and then abandon it. You want to break a leg, but users will strive up the app store and give you bad reviews and what you are ultimately left with is 21% of the users complaining and suggesting other users to maintain a clear-cut distance from your app.
To avoid this devastating scenario, in-app feedback is the way out. This will drive all the negative reviews towards your side and you will be the sole viewer of the same. ‘Don’t be mad when reviews are bad, just note the issue and redress the same’. Feedback stands of no use when you don’t work on them, hence ‘be a pro and work promptly on it bro’.
2) Loyal fan base
Users acknowledge the immediate call to action. When their feedback is considered and the app is altered accordingly, users built up trust with the app. This will also motivate them to spread the positive word about your app. To win your users, hearing them, replying them and acting on the same is all you need to do. This will make an emotional connect between the user and your app as they tend to observe your efforts and you went a step ahead and made necessary alterations accordingly.
3) Barrier abolished
Back in the history, making entry of an app in the app store had plentiful of hurdles. First development barriers, then entry barriers and if surpassed these stages finally the user visibility barrier. Time has changed, though. Mobile app development companies are at ease with development and entry barrier almost abolished. This gave birth to another roadblock that’s gigantic competition. ‘Easy to come and easy to go, is this what your app is made for?’ 53% of users drop the apps after using it once. The basic reason would be clumsiness or navigational issue probably. To bring this rate down or at least keeping your app away from this list, feedback is the key. You will be in the know about what makes your user delighted and your app always engaged.
4) Automatic capturing of contextual data
Debugging is something that needs an adequate amount of knowledge to get it fixed. Knowledge of users phone, OS version, fault and such other data is needed to get the bug fixed. Users either don’t have access to such data or they are not in the know of the same. Having in-app feedback will troubleshoot this issue. When the user reports a bug, entire device details will be shared with the developers making their task simplified and users problem resolved.